0871 Number Provider

0871 Number Guidelines and Restrictions

0871 numbers come under the control of UK phone regulator PhonePayPlus (formerly ICSTIS), this is true of most UK revenue earning numbers and is necessary to protect callers and operators. Basically, PhonePayPlus publish a code of conduct that companies must follow when using 0871 number, if complaints are received and the company is found to have failed to adhere to the code of conduct then they are liable to be fined by PhonePayPlus.

The PhonePayPlus documentation is available at http://www.phonepayplus.org.uk/upload/087-Help-Note.pdf, we have produced summary of the main areas:

• Pricing information - this must be clearly displayed on the same material that the number is displayed on, a seperate document has been published by PhonePayPlus covering pricing and what they mean by adequate information, see http://www.phonepayplus.org.uk/upload/pricing.pdf
• Service complaints - companies must have a means (effective process) for callers to complain about the service paid for via the 0871 number service.
• Undue delay - companies are obliged to operate the 0871 number such that calls are dealt with in a timely manner, without calls being held in a queue for unduly long periods of time and if this is the case then offering the caller an alternative or feedback as to the expected queue length/duration.

To get a 0871 number for your business then you will need to register with PhonePayPlus as a Servicxe provider, this is quick and easy just goto http://www.phonepayplus.org.uk/output/Register-as-a-Service-Provider.aspx, for more details on the PhonePayPlus 087 quidlines then see http://www.phonepayplus.org.uk/output/087-Number-Range.aspx.

 

If you need an 0871 Number, please call us 0870 626 0626.